RECRUITMENT

INTERNET ENGINEER

Responsibilities:

• Develop and administer internal web based applications.
• Deploy, troubleshoot and maintenance of hosted web infrastructure.
• Work with database
• Monitor and maintain servers, workstations, and websites.
• Perform technical support to users.
• Fulfill end-user requirements for resolving issues / request of different types and to accurately assign severities
• Reporting & Statistical Analysis of data mined and gathered from the ticket logging and tracking system
• Perform capacity planning of internal web infrastructure, and implementation of sale-up/scale-out operations

Requirements:

• Diploma / Degree in Computer Science / Information Technology or equivalent.
• Work experience is an advantage.
• Excellent knowledge in programming such as PHP / JavaScript / MySQL
• Knowledge in open source technologies such as WordPress, Joomla
• Knowledge and experience in Windows / Linux / Unix / Servers
• Knowledge and experience in Domain, Server Hosting & cPanel is an advantage
• Ability to work both independently and as part of a team
• Initiative, independent, under stress, willing to learn.
• Comfortable working in a fluid and rapidly changing environment
• Good interpersonal as well as strong analytical and technical skills
• Strong problem solving and troubleshooting skills
• Must be customer oriented.
• Strong oral and written communication skills. Able to speak & write in English & Chinese in order to liaise with Chinese speaking associates.
• Exercises mature judgment
• Junior / Fresh graduates are welcome to apply.

---

CUSTOMER CARE CONSULTANT

Responsibilities:

• Handle sales & basic IT support.
• Attend to incoming calls and handle general enquiries.
• Channel or escalate call to the appropriate department for efficient follow up.
• Provide prompt yet professional customer service
• Ability to deliver a tailored sales process to achieve targets
• Work with the sales team to achieve targeted sales in line with the company’s objectives and directions
• Develop new business relationships, generate and negotiate new income for Company
• Identify market segment and trend, consumer preference , marketing strategies and provide detailed market report as and when required
• Study and develop new products based on market needs
• Perform customer's needs assessment, evaluate customer satisfaction, and provide close and quality follow ups.
• Provide customer support through technical advices and services
• Preparation of Month-End Sales Reports

Requirements:

• Diploma with experience in customer service. IT / Internet knowledge is advantageous
• Must be computer literate
• Customer-focused and proactive
• Highly-motivated and passionate behavior
• Strong oral and written communication skills. Able to speak & write in English & Chinese to liaise with Oriental speaking clients and associates.
• Exercises mature judgment
• Ability to work both independently and as part of a team
• Comfortable working in a fluid and rapidly changing environment
• Junior / Fresh graduates are welcome to apply.

---

A competitive remuneration package commensurate with experience and qualifications will be offered to the successful candidates. Interested candidates, please send in your application providing comprehensive details of qualifications, experience and salary expectation to job@newmediaexpress.com